Define and formulate clear and comprehensive action plan to ensure an efficient resolution of the business down situation including all required activities and timelines Technical Expertise.
WIKI content, Knowledge Base Articles, Guided Answers, …). Leverage knowledge-centered documents, tools, and processes to support our customers, and to help colleagues prevent future issues (ex.Contribute to an industry-leading support experience for end users and customers.Provide on-call support during evenings and weekends as required by a rotational schedule.Participate in de-escalation plans and situation war rooms to resolve critical product issues impacting customers’ business operations.Report errors and code defects to development organizations collaborate to prioritize fixes and validate solutions.Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.Provide well-thought-out and reliable direction to customers through the lifecycle of their requests, via ongoing and timely phone and email communication.
Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause(s), and issue resolution.We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. Our company culture is focused on helping our employees enable innovation by building breakthroughs together.
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